CBIC Introduces Structured Grievance Redressal Mechanism for GST Registration Issues: A Step Toward Transparency and Efficiency

Gaurav Rodiyal
May 5
2 min read

In a move that underscores the government’s commitment to improving the ease of doing business, the Central Board of Indirect Taxes and Customs (CBIC) has issued Instruction No. 04/2025-GST dated May 2, 2025, introducing a structured Grievance Redressal Mechanism for taxpayers encountering challenges during the GST registration process.

At Infosential LLP, we believe that this development marks a significant milestone in streamlining GST compliance and enhancing taxpayer confidence in the indirect tax ecosystem.

What the Instruction Addresses

Over the years, numerous taxpayers and professionals have reported difficulties in obtaining GST registration due to procedural glitches, pending Aadhaar authentication, or the absence of timely responses from authorities. Instruction No. 04/2025-GST now puts in place a clear and standardized process to address such concerns.

Key highlights include:

Dedicated Grievance Cells to be set up at the zonal or state level.
A time-bound escalation framework, ensuring that registration-related issues are resolved within defined timelines.
Standard operating procedures (SOPs) for both taxpayers and officers to follow during the grievance redressal process.
Periodic review and monitoring of grievances to ensure accountability and transparency.

Why This Matters

GST registration is the first gateway for any taxpayer intending to carry on business legally under the GST regime. Delays or denials can not only disrupt operations but can also have cascading effects on compliance, invoicing, and input tax credit claims. This structured mechanism now gives taxpayers:

Clarity on whom to approach in case of delays or issues.
Accountability from tax officers and departments.
Consistency in resolution practices across different jurisdictions.

What Taxpayers Should Do

If you or your business are facing issues with GST registration:

Maintain detailed documentation of all submissions and communications.
Approach the designated grievance cell in your jurisdiction with the relevant details.
Escalate unresolved matters as per the new guidelines outlined in the instruction.

At Infosential LLP, we can assist in drafting, filing, and following up on such grievances to ensure your business is not left stranded during the registration phase.

Our Take

This instruction by CBIC is a welcome step toward making the GST framework more responsive and user-friendly. However, its effective implementation across states and regular feedback collection from stakeholders will be key to its success.

As the GST landscape continues to evolve, proactive steps like this not only resolve procedural roadblocks but also build institutional trust between businesses and tax authorities.

Need Assistance?

Our team at Infosential LLP specializes in GST advisory, compliance, and dispute resolution. If you’re struggling with your GST registration or need guidance on how to leverage this new redressal mechanism, don’t hesitate to reach out.

Email us at: gaurav@infosential.in

Visit: www.infosential.in

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